work with us

Do you love the arts?

Are you ready to make a difference?

The diverse team at NJPAC changes lives every day—through our world-class performances, arts education programs, and community engagement activities. Join us and become a part of the exciting cultural renaissance happening in Newark right now.

A little bit about njpac

  • our offices are located in the thriving cultural district of Newark, NJ.
  • we’re a passionate team made stronger by our diverse backgrounds, personalities, and skills.
  • we care deeply about our nonprofit mission and its impact on our community.
  • we offer free yoga classes, wellness workshops, and opportunities to volunteer in the community.
  • we’re proud to be an equal opportunity employer.

Open Positions

Department:  Operations/House Management

Reports To:   Senior Director of House Management

Status:           Exempt – Full Time

Supervises:   Head Ushers and Guest Services Staff (120 part-time members)

Position Summary:

The House Manager establishes a welcoming experience for all audience members to the New Jersey Performing Arts Center in a professional, customer first environment.  Oversees and coordinates all activities in all of the front of house (FOH) spaces including performances, special events, concessions, and access routes.  Manages the paid and volunteer Guest Services Staff in ticket scanning, directing seating, and program distribution. The position has additional administrative duties related to Guest Services. Position requires a flexible schedule aligned with NJPAC’s performance calendar.

Essential Duties and Responsibilities:

  • Supervise all FOH guest services staff and programs including ushers, ticket takers, scanners, coat check, seating,  curbside parking, merchandise counting and reconciliation, program stuffing and distribution for all publicly attended activities.
  • Oversee any FOH emergencies including evacuation of patrons.
  • Manage staff and union usher corps, both paid and volunteer, including hiring, training, scheduling, compensation and support needs, fulfilling all HR requirements as applicable.
  • Assure the preparation and use of all FOH spaces for public access including the staffing of bar/merchandise service, security, housekeeping, production and operational support.  Also assure that the public spaces are clean and properly prepared.
  • Assist in training, performance standards, work rules and safety requirements
  • Manage merchandise sales efforts.
  • Maintain NJPAC rules and regulations and compliance with ADA guidelines especially as related to audience safety, access, and comfort.
  • Act as evacuation marshall for performance and other events, supervising and coordinating Head Ushers and Security.
  • Assist guests and artists in answering special requests and resolve problems as necessary
  • Complete all required reports and administrative processes
  • Perform related duties as assigned by management.

QUALIFICATIONS

Qualifications and Special Requirements:

  • College degree or equivalent.
  • Five (5) years experience with increasing responsibility in theatrical front-of-house operations, preferably in a multi-venue environment or with variable seating experience.
  • Excellent patron relation and problem solving skills.
  • Must possess a professional, approachable, and courteous demeanor for all situations and build professional relationships with a diverse group.
  • Must maintain a professional appearance at all times.
  • Must be able to work nights and weekends as required
  • Ability to work under pressure and meet deadlines, while managing multiple tasks
  • Excellent written and verbal communication skills.
  • Proficient in current rules governed by the Americans with Disabilities Act as they pertain to audience’s access seating and service.
  • Experience with ticketmaster ticketing system and scanners helpful
  • Union experience a plus.

No phone calls please.  Please e-mail résumé, cover letter, and salary requirements to jobopportunities@njpac.org (be sure to note the job title in the subject line of your e-mail). Resumes without salary requirements will not be considered.

We thank you for your interest in working for NJPAC. Once submitted, your résumé will be reviewed, and if your background fits our needs, someone from our office will contact you for an interview.

NJPAC is an Equal Opportunity Employer

Position Summary:

NJPAC Teaching Artists for School Programs are professional artists and educators who teach across the state of New Jersey under the auspices of NJPAC’s Arts Education Department. NJPAC School Programs enable New Jersey students in Pre-K through 12th grades the opportunity to experience the performing arts through close interaction with professional teaching artists twice per week for 7-10 week residencies. These programs are offered to schools, community centers and childcare centers throughout New Jersey.

NJPAC Teaching Artists for School Programs are on-call employees. Work fluctuates based on season and TA availability.

We are currently seeking professional teaching artists within the following disciplines:

DANCE: Creative Movement, Tap Dance, Ballroom Dance

HIP HOP: Emcee’ing, Beatboxing, DJ’ing, Music Production, Graffiti, Dance

MUSIC: Composing (Musical Theater), Recorder/Woodwind, Instrumental Music (Beginning Band)

THEATER: Creative Drama, Devised Theater, Musical Theater, Poetry

ACCOMPANISTS: Piano, Percussion

Essential Duties and Responsibilities include:

  • Conduct performing arts lessons (typically one hour in length) that are developmentally appropriate and educationally inclusive
  • Create a residency outline and lesson plans (15 to 20, depending on length of residency) that embody the goals of NJPAC’s program(s) and meet the needs of the school
  • Share lessons with NJPAC staff, classroom teachers, and school administration
  • Prepare and conduct a culminating presentation at the school which includes the students as content creators as well as performers
  • Communicate with NJPAC and school staff regarding all aspects of the residency
  • Participate in meetings and trainings at NJPAC
  • Present a professional demeanor that appropriately represents NJPAC
  • Travel to and work in all types of schools across New Jersey

Qualifications and Special Requirements: 

  • Bachelor’s degree or professional equivalent
  • Professional experience in a performing art form and working as a teaching artist or educator
  • Experience working in various school environments with diverse populations and ages (i.e. early childhood, participants with disabilities, multilingual learners, etc.)
  • Strong classroom management skills
  • Strong oral and written communication skills in order to interact with students, classroom teachers, school administrators, and NJPAC staff
  • On-going commitment to expanding teaching skills, attending professional development opportunities, and participating in self- and peer-evaluation
  • Willingness to travel to and teach in various school settings in New Jersey
  • Willingness to attend meetings and complete paperwork in addition to teaching classes
  • Willingness to undergo a background check & receive fingerprinting clearance

No phone calls please. Candidates selected for audition and interview will receive a verbal or written response. For this position, please email letter of interest and resumé to jobopportunities@njpac.org. Be sure to note the job title in the subject line of your e-mail.

The New Jersey Performing Arts Center (NJPAC) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws.

An applicant with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and other state or other local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship.

NJPAC is an Equal Opportunity Employer

DEPARTMENT:  Ticket Services

REPORTS TO:   Associate Director, Box Office

STATUS:            Non Exempt- Part Time (approx. 25 hrs/wk Mon, Tues & select performances)

POSITION SUMMARY:

The New Jersey Performing Arts Center (NJPAC) Ticket Services department is responsible for all subscription and single ticket, parking, and gift certificate sales for the majority of performances presented annually at NJPAC.  This includes providing sales and customer service internally through box office, fax, mail and priority customer phone number and externally through a supplier based call center, web site and ticket fulfillment center.  Ticket Services is also responsible for supporting NJPAC Membership development programs including member enrollment and inquiry resolution.

The Part-Time Box Office Manager oversee all required Box Office daytime and performance activities that are inclusive of the Ticket Services organization.  This team functions under the direction of the NJPAC Finance Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage the day-to-day activities of the box office part-time representatives and curtain time casual employees.
  • Assist with and manage (in the Associate Director’s  absence)  box office events evenings and weekends as needed, including but not limited to customer service, sales, will call preparation, will call disbursement, queue line management, event reports, satellite box offices and box office internal staff.
  • Reconciles and balance representatives’ drawer reports, cash advances and parking stickers and pass at end of day shifts, prepares daily closeout and resets cash advances.
  • Work with Associate Director (Box Office) and House Management to ensure that events run smoothly.
  • Performs end of day sales reports and submits for distribution and review.
  • Asssists Associate Director with preparation of deposits for armored car service and daily settlement reports to finance.
  • Fulfills ticket order requests from internal NJPAC departments.
  • Manages consignments for NJPAC/NJSO co-shares and prepares and distributes  customer lists to NJSO for NJSO performances sold by NJPAC.
  • Loads new performances into Fan Users.
  • Responds to active calls and voice mails on customer service line with the goal of returning all calls within 24 hours.
  • Reponds daily to customer service emails sent to ticketservices@njpac.org
  • Resolve customer service issues escalated by box office staff.
  • Uploads ADA, Curbside parking and Seat book reports to Documents section of ArtsVision.
  • Updates CIC information for the week.
  • Ensure the timely completion of all box office activities such as order processing, customer call backs, and charge back reconciliation.
  • Assist in the development and training of representatives
  • Performs other duties as assigned.
  • Night and weekend work required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Associates Degree in Business Administration, Communications or Management;  a 4 year college degree is preferred
  • Two to three years’ experience in Box Office Operations in a Performing Arts Center or live events environment, required
  • Experience in use of Ticketmaster and Archtics, or ticketing systems such as Paciolan or Tessitura preferred
  • Demonstrated proficiency in use of Excel and Word
  • Strong verbal and written communications skills, as well as strong organization and customer relationship skills needed
  • Ability to handle multiple tasks and changing situations on deadlines
  • Demonstrated ability to work on projects individually, as well as within a team
  • Prior experience with CRM and/or scheduling software a plus
  • Bi-lingual (English and Spanish) a plus

No phone calls please.  Please e-mail résumé, cover letter, and salary requirements to jobopportunities@njpac.org (be sure to note the job title in the subject line of your e-mail). Resumes without salary requirements will not be considered.

We thank you for your interest in working for NJPAC. Once submitted, your résumé will be reviewed, and if your background fits our needs, someone from our office will contact you for an interview.

NJPAC is an Equal Opportunity Employer